Frequently Asked Questions & More Info - Kate Shephard Art
Are your paintings really hand-painted by you?
Yes, absolutely — every single painting is hand-painted by me (Kate) in my studio in Poole on the Dorset coast. I am very much a real, paint-covered human! I work in oils, acrylics and sometimes watercolours, and every brushstroke, every layer of colour, every decision about tone and texture is made by me. There is no AI involved in the creation of my artwork — just me, my paints, and a lot of love for what I do.
Once a painting is finished, I scan it myself and carefully edit the scan to make sure the colours and details are as true to the original as possible. I want you to see exactly what I see — so I take that process seriously and don't hand it off to anyone else.
How are your prints made?
My canvas and fine art paper prints are printed and framed by professional fine art printers, ensuring the highest quality finish for every piece.
How long does production take?
Prints are usually produced within 3–6 working days before being dispatched although at busy times of the year this may be very slightly longer e.g. Christmas.
Where do you ship to?
I ship worldwide, excluding EU countries.
How much does shipping cost?
Shipping is complimentary on all orders.
How long does shipping take?
Shipping times vary depending on your location. On average, after production, please allow between 2–10 working days for delivery.
What if my order arrives damaged?
Damage during transport is rare, but if it does happen please email me photos of the damaged item as soon as possible and I will either refund or replace it where possible.
What is your returns and cancellation policy?
You may cancel your order or return your item within 30 days of receipt for a refund of the purchase price. Please note that the cost of return postage is your responsibility. Items must be returned in the same condition in which they were sent, and I would strongly recommend using insured and recorded delivery when returning anything to me. Once I receive your returned item I will process your refund.
What size should I choose?
This really depends on the wall space you have available and
the impact you'd like the art to make. As a general rule, larger prints create
more of a statement and tend to work beautifully as a focal point — above a
sofa, above a bed or on a generous feature wall. Smaller prints work well
grouped together as a gallery wall, or in tighter spaces like hallways, alcoves
and bedrooms.
A useful guideline when choosing art for above a piece of
furniture — such as a sofa or bed — is the two thirds rule. This simply means
that your art should be approximately two thirds the width of the furniture
beneath it. So if your sofa is 180cm wide, you'd ideally be looking for art
that measures around 120cm across. This creates a balanced, considered look
that feels intentional rather than too small or overwhelming.
A helpful trick before you buy is to cut a piece of paper or
card to the size you're considering and hold it up against the wall — it gives
you a much better sense of how the finished piece will look in the space than
trying to imagine it.
If you're ever unsure, feel free to get in touch and I'll do
my best to help you choose the right size for your space.
Canvas Print Specifications (Framed & Unframed)
My canvas prints are printed on a high-quality poly cotton blend canvas with a matte/satin finish — scratch, crack and warp resistant, 344gsm weight and 17.5mil thickness. Strong, vibrant colours are achieved using sustainable water-based HP latex inks, protected with UV coatings. Each canvas is ready to hang with an included back hanging.
The stretcher bar is 3.2cm deep, made from 100% renewable, kiln-dried, knot-free, finger jointed wood crafted from ethically sourced timber from renewable forests.
The outer edges of the image are reflected and printed onto the sides of the canvas, giving the full image a continuous, seamless look without losing any of the front-facing picture.
Framed Canvas Print Specifications
Framed canvas prints come in floater frames — 4 cm deep solid wood in an oak, black or white finish — which give your canvas the appearance of floating beautifully within the frame.
Fine Art Paper Print Specifications (Framed & Unframed)
My paper prints are giclee printed on 230gsm archival fine art paper for exceptional colour accuracy and longevity.
Framed Paper Print Specifications
Framed paper prints are presented in sustainably sourced solid wood frames, available in black, natural or white. Each frame features an acrylic perspex glaze and is ready to hang straight out of the box.
Framed Paper Prints With a Mount
Mounted prints feature a white, sustainably sourced, acid-free mount. Please note that prints with a mount will be smaller than the overall frame size to accommodate the mount window opening.
Mount sizes by frame size:
- Frames 25x25cm (10x10") or below — 2.5cm (1") mount
- Frames 28x35cm (11x14") or below — 3.8cm (1.5") mount
- Frames 30x40cm (12x16") or above — 5cm (2") mount
Mounted Print Size Guide
- 12x12" frame — Picture size approx. 9x9", glaze approx. 12", mount approx. 1.5" around (3" overall)
- 20x20" frame — Picture size approx. 16x16", glaze approx. 20", mount approx. 2" around (4" overall)
- 28x28" frame — Picture size approx. 24x24", glaze approx. 28", mount approx. 2" around (4" overall)
- 32x32" frame — Picture size approx. 28x28", glaze approx. 32", mount approx. 2" around (4" overall)
- 40x40" frame — Picture size approx. 36x36", glaze approx. 40", mount approx. 2" around (4" overall)
Are your prints limited edition?
My prints are not limited edition — they are open edition, meaning they remain available to purchase for as long as I choose to offer them. Original paintings, however, are entirely one of a kind and once sold will never be reproduced as an original again.
Do you sell original paintings?
Yes! Original paintings are available on this website and are entirely one of a kind — hand painted in oils / acrylics / mixed media on canvas / canvas board / wood board. Once an original sells it is gone forever, so if something catches your eye I'd recommend not leaving it too long. You can browse all available originals here : Browse Original Paintings
What is the difference between a canvas print and a paper print?
A canvas print is printed onto a poly cotton blend canvas and stretched over a wooden frame, giving it a painterly, textured quality and real depth and presence on a wall. A paper print is giclee printed onto 230gsm archival fine art paper, giving a beautifully crisp, gallery-quality finish. Both are stunning — it really comes down to personal preference and the style of your interior.
What is the difference between a framed and unframed print?
An unframed print arrives without a frame, ready for you to frame yourself or take to a professional framer. A framed print arrives complete and ready to hang straight out of the box — no extra effort needed. If you'd like a little guidance on framing, do take a look at my framing blog post here : How to Frame a Print
Will the colours look the same as on my screen?
Screens vary enormously in how they display colour, so there can sometimes be a slight difference between what you see on your device and the finished print. I edit all my files carefully myself to ensure the colours are as true to the original painting as possible, and my prints are produced by professional fine art printers using high quality inks. If you have any concerns about a specific colour before ordering, please don't hesitate to get in touch.
Do you offer gift wrapping or gift messages?
At the moment I don't offer gift wrapping, but if you'd like to include a personal message with your order please get in touch after placing your order and I'll do my best to accommodate this.
Can I see the art in person before buying?
My work is currently only available to purchase online. However, I do sometimes exhibit at local events and shows — follow me on Instagram or join my mailing list to be the first to hear about upcoming exhibitions. In the meantime, please feel free to get in touch if you'd like more information about a specific piece before buying.
Can I get a custom size?
My prints are available in a fixed range of sizes. If you're looking for something specific that isn't listed, please get in touch and I'll let you know whether it's possible.
How do I hang my print?
Framed prints and canvas prints arrive ready to hang with all necessary hardware included. For unframed prints, once you have your frame you'll simply need to follow the frame manufacturer's instructions. As a general guide, the centre of your artwork should sit at approximately eye level — around 145–150cm from the floor — for the most comfortable and visually pleasing result.
How should I care for my print?
For canvas prints, simply dust gently with a soft dry cloth when needed. For framed paper prints, avoid touching the surface of the print directly and clean the frame with a soft dry cloth. Keep all prints out of direct sunlight where possible to preserve the colours over time.
Will my print fade over time?
My canvas prints are produced using sustainable water-based HP latex inks with UV coating for lasting colour protection. My paper prints are giclee printed on archival fine art paper, specifically designed to resist fading over time. With reasonable care and away from prolonged direct sunlight, your print should remain beautiful for many years.
Is my payment secure?
Yes, absolutely — your payment is completely safe. Kate Shephard Art is hosted on Shopify, the world’s largest and most trusted e-commerce platform, used by millions of businesses worldwide. Shopify uses high-level SSL encryption to protect all checkout transactions, meets the strictest industry security standards (PCI DSS compliant), and no payment details are ever stored on the site. You can shop with complete confidence and peace of mind.
Where are you based?
I'm based in Poole - on the Dorset coast in the south of England, where the coastline, countryside and ever-changing skies provide endless inspiration for my work.
I've seen your work on CraftyCowDesign.co.uk and Christian-Wall-Art.co.uk — are those yours too?
Yes, they are! As well as Kate Shephard Art, I also own two other websites — Crafty Cow Design and Christian Wall Art.
Crafty Cow Design is my legacy site and has been around the longest. It includes some of my older work alongside my bible verse prints, so if you love browsing through an artist's journey, you'll find a lovely mix of pieces there.
Christian Wall Art is a site I set up specifically to celebrate my Christian faith. It's dedicated solely to bible verse prints — a place where beautiful design and the words of Scripture come together. It's very close to my heart.
So if you've stumbled across either of those sites, you've found me! Each one has its own flavour, but they're all created with the same love and care.
Do you take commissions?
I don't currently take commissions. However, if you're looking for something inspired by a specific place or subject, it's always worth getting in touch — I may already have something in my collection that fits the bill perfectly!
If you have any other questions please use this form & I will get back to you!
Contact form
Featured collection
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‘Echoes in Still Water’ - Abstract Coastal Wall Art Canvas Print
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‘Endless Summer’ - Colourful Abstract Summer Wall Art Canvas Print
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'Beyond The Shore' - Modern Abstract Seascape Canvas Print
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‘Bramble Bush Bay Shores’ - Abstract Seascape Art Canvas Print
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