Frequently Asked Questions & More Info - Kate Shephard Art

How are your prints made?

My canvas and fine art paper prints are printed and framed by professional fine art printers, ensuring the highest quality finish for every piece.

How long does production take?

Prints are usually produced within 3–6 working days before being dispatched although at busy times of the year this may be very slightly longer e.g. Christmas.

Where do you ship to?

I ship worldwide, excluding EU countries.

How much does shipping cost?

Shipping is complimentary on all orders.

How long does shipping take?

Shipping times vary depending on your location. On average, after production, please allow between 2–10 working days for delivery.

What if my order arrives damaged?

Damage during transport is rare, but if it does happen please email me photos of the damaged item as soon as possible and I will either refund or replace it where possible.

What is your returns and cancellation policy?

You may cancel your order or return your item within 14 days of receipt for a refund of the purchase price. Please note that the cost of return postage is your responsibility. Items must be returned in the same condition in which they were sent, and I would strongly recommend using insured and recorded delivery when returning anything to me. Once I receive your returned item I will process your refund.

Canvas Print Specifications (Framed & Unframed)

My canvas prints are printed on a high-quality poly cotton blend canvas with a matte/satin finish — scratch, crack and warp resistant, 344gsm weight and 17.5mil thickness. Strong, vibrant colours are achieved using sustainable water-based HP latex inks, protected with UV coatings. Each canvas is ready to hang with an included back hanging.

The stretcher bar is 3.2cm deep, made from 100% renewable, kiln-dried, knot-free, finger jointed wood crafted from ethically sourced timber from renewable forests.

The outer edges of the image are reflected and printed onto the sides of the canvas, giving the full image a continuous, seamless look without losing any of the front-facing picture.

Framed Canvas Print Specifications

Framed canvas prints come in floater frames — 4.5cm deep solid wood in an oak, black or white finish — which give your canvas the appearance of floating beautifully within the frame.

Fine Art Paper Print Specifications (Framed & Unframed)

My paper prints are giclee printed on 230gsm archival fine art paper for exceptional colour accuracy and longevity.

Framed Paper Print Specifications

Framed paper prints are presented in sustainably sourced solid wood frames, available in black, natural or white. Each frame features an acrylic perspex glaze and is ready to hang straight out of the box.

Framed Paper Prints With a Mount

Mounted prints feature a white, sustainably sourced, acid-free mount. Please note that prints with a mount will be smaller than the overall frame size to accommodate the mount window opening.

Mount sizes by frame size:

  • Frames 25x25cm (10x10") or below — 2.5cm (1") mount
  • Frames 28x35cm (11x14") or below — 3.8cm (1.5") mount
  • Frames 30x40cm (12x16") or above — 5cm (2") mount

Mounted Print Size Guide

  • 12x12" frame — Picture size approx. 9x9", glaze approx. 12", mount approx. 1.5" around (3" overall)
  • 20x20" frame — Picture size approx. 16x16", glaze approx. 20", mount approx. 2" around (4" overall)
  • 28x28" frame — Picture size approx. 24x24", glaze approx. 28", mount approx. 2" around (4" overall)
  • 32x32" frame — Picture size approx. 28x28", glaze approx. 32", mount approx. 2" around (4" overall)
  • 40x40" frame — Picture size approx. 36x36", glaze approx. 40", mount approx. 2" around (4" overall)

If you have any other questions please use this form & I will get back to you!

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